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Tony Sager's avatar

Thanks, Julie. Always insightful. "But never blame the market. Never try to wrestle with the market to make them interested in what you have." Spending a lifetime in government and non-profit, there can be a "noble cause" attitude - WE know what is best for them. It's tough to find the right space between what the customer literally asks for, and what is the underlying need. Even in our tech work, successful communication is determined by the ear of the receiver, not the mouth of the transmitter." I've shared the story of a super-senior cyber defense USG Executive proclaiming, "we sent out 250k ACTIONABLE indicators (of attacker action) last quarter". Really? What form were they in? Did they have to be interpreted by people, translated into other formats, or copied and pasted into tools? Then they were, at best, READABLE, not ACTIONABLE.

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